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14-Day Satisfaction Guarantee

14 Day Money Back

Provided by Groundexis Equipment Group

At Groundexis Equipment Group, your peace of mind comes first. We understand that purchasing heavy machinery is a significant investment, and confidence in your decision matters. That’s why every machine we sell is backed by our 14-Day Money Back Guarantee, ensuring a risk-free buying experience.

Our Promise to You

Choosing heavy equipment requires trust. To help you make an informed decision, we offer 14 full calendar days from the date of delivery to evaluate your machine. During this period, you may operate the equipment for up to 30 working hours, giving you the opportunity to assess performance in real operating conditions.

Comprehensive Inspection & Pre-Delivery Testing

Each machine undergoes a detailed inspection and testing process by experienced heavy equipment technicians before being listed for sale. All evaluations are conducted under real-world working conditions to ensure the equipment meets our quality and performance standards prior to delivery.

Delivery Verification

Upon delivery, you will receive a 3-hour operational verification window, allowing you to confirm functionality and verify that the machine arrives exactly as represented.

What We Include for Your Peace of Mind

Your purchase is protected with:

  • 3-hour operational verification upon delivery
  • 14-day money-back guarantee for extended post-delivery evaluation
  • Optional 1-Year or 1,000-Hour Warranty (whichever comes first) covering parts and labor to help protect against unexpected repair costs

How the 14-Day Guarantee Works

  • Operate with Confidence — Use the machine for up to 30 operating hours within the 14-day evaluation period.
  • Report Concerns Promptly — Notify us of any issues no later than 6:00 p.m. MT on the 14th calendar day after delivery so we can begin support immediately.
  • Resolution Process — Our team will respond within 72 hours to assess the situation and work toward a solution.
  • Refund Assurance — If a satisfactory resolution cannot be achieved, a full refund will be issued.
  • Return Made Easy — If a return is necessary, we manage the logistics and cover the return freight costs.

We’re Here for You

We believe in clear communication, transparency, and long-term partnerships. Our team is committed to supporting you every step of the way—whether through technical assistance, warranty service, exchange options, or a return.

Buy with confidence. Return without complications.

Experience the Groundexis Equipment Group difference—where reliability and peace of mind are standard with every purchase.

Have questions about the 14-day guarantee, warranty coverage, or protection options?

Our experienced support team is always ready to help.

Groundexis Equipment Group
Where Confidence Comes Standard.